I am a detail-oriented Customer Support and Operations professional with 10+ years of experience in customer service, technical support, quality assurance, client communication, and administrative operations.
I have extensive experience handling customer concerns, account and billing inquiries, technical issues, quality evaluations, documentation, data validation, email management, scheduling, and workflow coordination.
My experience includes evaluating 120+ customer interactions monthly, conducting quality audits, identifying recurring issues, performing root cause analysis, providing actionable feedback, and collaborating with team leaders and operations managers to improve service quality and performance.
I also have experience supporting business operations, including client coordination, payment verification, document preparation, spreadsheet management, inbox and calendar management, file organization, and workflow tracking.
I am comfortable working with Salesforce, NICE, Verint, Genesys, Microsoft Office, Google Workspace, Slack, Wix, Stripe, WooCommerce, and other online business systems.
I am highly organized, adaptable, detail-oriented, and comfortable working independently in remote environments. I learn new tools and processes quickly and prioritize accuracy, professionalism, and excellent customer service.
