Analytical and detail-oriented Statistics graduate with over 9 years of foundational expertise in igaming/casino operations, high-volume payment processing, risk management, and advanced customer care. Proven track record in dismantling complex fraud networks, conducting accounts reconciliation, and managing high-tier client escalations. Expertly balances strict KYC/AML policy compliance with a solution-oriented, empathetic communication style to optimize platform security while maximizing consumer trust and retention.
CORE COMPETENCIES
• Payments & Financial Operations: High-Volume Deposit & Withdrawal Auditing, Accounts Reconciliation, Payment Gateway Management, Financial Trend Analysis.
• Fraud & Compliance Risk: Fraud Technique Identification, Behavioral Pattern Mapping, KYC/AML Verifications, Chargeback Prevention.
• Customer Service Excellence: High-Tier Escalation Management, Client Liaison, Conflict De-escalation, Cross-Functional Communication.
• Technical & Analytical Skills: Statistical Data Modeling, Advanced Data Accuracy, Profit Optimization, Intermediate Excel.
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