Data and results-driven Operations and Client Relationship Manager with a track record of building full workflows and SOPs from scratch, organizing complex operations, and supporting clients so well that many continued reaching out to me long after I left previous companies. I combine strong systems thinking with genuine relationship-building, which allows me to create clarity behind the scenes while delivering a consistent, high-quality experience to clients in front. I’ve supported US-based companies for years in remote, fast-paced roles, balancing execution, communication, and problem-solving with a steady, dependable approach.
A high achiever by nature, I graduated Cum Laude on a full academic scholarship, bringing the same dedication, problem-solving mindset, and attention to detail into my professional work.
What I Offer:
> Client Success & Relationship Management – Building trust, handling escalations, managing onboarding, and ensuring client satisfaction and retention.
> Operations & Process Optimization – Creating and maintaining SOPs, optimizing workflows, and strengthening backend systems.
> CRM & Data Management – Managing Salesforce, Monday, Retool, and other CRMs with accuracy and operational structure.
> Administrative & Scheduling Support – Calendar management, task coordination, documentation, and professional communication.
> Team Leadership & Coaching – Guiding support teams, enforcing KPIs, and elevating service delivery standards.
Tech Stack & Tools:
CRM & Project Management: Salesforce, -----------, ClickUp, Trello, Asana, Retool, GoHighLevel (GHL), Jira
Communication & Collaboration: Slack, Google Workspace, Microsoft Office 365, Dropbox
Scheduling & Administrative Tools: Calendly, Workday, Concur, Fishbowl
Customer Support & Ticketing: Zendesk
Let’s connect and see how I can help your business thrive!
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