I directed full-scale operations for an 11-year run at a 900-SKU Australian multichannel eCommerce brand, with complete P&L ownership across four sales platforms. The numbers from that run: an 8% reduction in operating expenses and a 15% decrease in unit costs through vendor contract restructuring, 7% year-over-year top-line growth, and a reverse-logistics overhaul that cut the return rate from 8% to 3%, directly recapturing margin.
Before that, I spent 12 years at TTEC, a global BPO serving Fortune 500 accounts including eBay and PayPal. As Corporate Training Supervisor, I restructured the hiring pipeline by shifting final interview authority to the training department — that single change increased trainer yield rates by 80% and eliminated $240,000 in annualized recruiting waste.
I am available immediately for full-time remote work. I build systems, not just task lists — order-to-cash infrastructure, vendor SLA management, SOP ecosystems, QA automation, workforce yield modeling. My primary engine for 11 years was WooCommerce, fully integrated with eBay Australia, Meta Commerce, Klaviyo, and complex 3PL portals. Because I architect the underlying logic of multi-channel supply chains, I operate effectively across any eCommerce platform, including Shopify. The software changes; the operational math does not.
I am fluent in English at a business-negotiation level and available to work any AU, US, or UK business-hours schedule without timezone friction.
Resume: https://-----------/3Q3RcMQ
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