I am an IT Support professional with over three years of experience providing desktop and service desk support in enterprise environments. Throughout my career, I have progressed from a Desktop Support Engineer to a Service Desk Specialist - Shift Lead, supporting end users with hardware, software, network, and Microsoft 365-related issues.
My expertise includes Active Directory, Microsoft 365 Administration (Exchange Online, Entra ID, and Microsoft 365 Admin Center), Okta Administration, and ITSM/ITIL service delivery. I have extensive experience troubleshooting technical issues, managing user accounts and access, supporting identity and access management (IAM), and resolving incidents while consistently meeting SLA targets.
I work well in fast-paced environments, communicate effectively with both technical and non-technical users, and enjoy collaborating with cross-functional teams to improve IT services and the overall user experience. I am continuously expanding my knowledge of cloud technologies, cybersecurity, and identity management, and I'm eager to bring my technical expertise, problem-solving skills, and customer-focused approach to a team that values reliable IT support and continuous improvement.
