I’m a Customer Success and Operations professional with 10+ years of experience supporting international customers and leading service teams, including teams of 15–19 people.
My background combines Customer Success, team leadership, customer support operations, onboarding, coaching, performance management, SLA and KPI management, quality assurance, escalations, SOP development, and process improvement.
Most recently, I worked as a freelance Customer Success Manager in a SaaS environment, supporting customer onboarding, product adoption, account and product enquiries, renewal preparation, and customer escalations. I also worked closely with Product and Engineering to investigate customer-impacting issues, share Voice of Customer feedback, support release QA, and improve the overall customer experience.
I’m experienced with tools including Intercom, Chargebee, Jira, Salesforce, Slack, Google Workspace, Microsoft Office, Zoom, Microsoft Teams, and AI productivity tools such as ChatGPT and Claude.
I enjoy working with customers, supporting teams, solving problems, and finding practical ways to make processes and customer experiences better. I’m currently looking for a long-term remote opportunity in Customer Success, Customer Operations, Client Success, or Team Leadership where I can contribute both hands-on customer experience and people leadership.
