Customer Support and Administrative professional with 4+ years of experience across airline operations, technical support, chat support, admissions, and hospitality. Proven track record resolving complex customer and passenger issues, managing high-volume email and chat queues, and maintaining accurate records in CRM systems including Salesforce. Combines airport ground-operations experience with technical troubleshooting and administrative coordination to support fast-paced, service-driven teams. Magna Cum Laude graduate in Tourism Management.
