Customer Support & General VA, Shopify & E-commerce
I’m a reliable and detail-oriented Customer Support Specialist and General Virtual Assistant with experience supporting Shopify and dropshipping businesses.
I can help manage your day-to-day e-commerce operations, customer concerns, and administrative tasks so you can focus on growing your business.
What I can help with:
Customer support via email, chat, and ticketing systems
Shopify order management and tracking
Processing and checking orders, refunds, and cancellations
Product listing and editing product descriptions, variants, and inventory
Tracking shipments using DHL, DPD, 17TRACK, and other carriers
Handling returns, replacements, and delivery issues
PayPal cases and chargeback-related support
Subscription management
Creating and following SOPs
Managing customer complaints and finding appropriate solutions
Using tools such as Richpanel, Shopify, PayPal, Stripe, DeepL, Funnelish and many more.
General administrative and virtual assistant tasks
Data entry, research, and other tasks needed to keep an online store running smoothly
I’m a fast learner, adaptable, organized, and comfortable learning new tools and processes. I don’t just respond to customers, I focus on resolving their concerns while providing a positive customer experience.
