Customer Support & Benefits Administration
I am a customer service associate with over 4 years of experience supporting healthcare and insurance programs. My previous duty includes chat, email, and phone support, helping customers with account inquiries, enrollments, benefit coverage questions, claims-related concerns, and account updates.
My experience includes:
• Customer Service (Chat, Email, and Phone Support)
• Canada Healthcare and Insurance Benefits Administration
• Data Entry and Record Management
• CRM and Ticketing Systems
• Administrative Support
• Document Review and Processing
• Microsoft Office and Google Workspace
• Problem Solving and Customer Resolution
I'm detail-oriented, and able to work independently in a remote environment. I take pride in providing excellent customer service, maintaining accuracy and ensuring a positive experience for every customer.
I am eager to support businesses that need a reliable, professional, and proactive tea-----------mber who can quickly learn new systems and contribute from day one.
