Experienced customer support and operations professional with expertise in diagnosing and resolving complex technical issues while assisting clients across digital platforms and internal systems. Skilled in building strong client relationships by providing timely, accurate, and empathetic support through phone, email, chat, and other communication channels. Proven ability to streamline scheduling operations by coordinating appointments with healthcare providers and corporate partners to prevent conflicts and ensure efficiency. Promoted to Team Leader based on strong performance, successfully managing operational workflows, monitoring team productivity, and implementing strategies to improve overall performance. Experienced in coaching and mentoring tea-----------mbers, fostering accountability, and driving individual success. Adept at handling executive administrative responsibilities, logistics coordination, cross-functional communication, end-to-end order processing, inventory tracking, and fulfillment management. Highly skilled in managing escalated customer concerns, including complex billing inquiries, prior authorizations, and order-related issues, while serving as a liaison between patients, healthcare providers, and pharmacies to ensure seamless communication and accurate service delivery.
Verified
