I am an experienced E-commerce Virtual Assistant and Customer Service Specialist with over 3 years of experience in customer support, handling Shopify-based e-commerce operations. My expertise lies in delivering high-quality customer experiences through efficient order management, issue resolution, and clear, professional communication across email, chat, and phone support.
I have supported fast-paced environments, managing product inquiries, returns, refunds, exchanges, tracking updates, and order modifications. I am highly experienced using tools such as Shopify, Gorgias, Zendesk, RingCentral, and other CRM platforms to ensure smooth workflow operations. In addition, I have worked closely with warehouse and supplier teams to monitor inventory, resolve product issues, and ensure timely fulfillment.
Most recently, I worked as a Customer Service Specialist with T-Mobile. I handle 30–40 inbound calls daily, assisting with account concerns, escalations, and order-related issues while maintaining accuracy and professionalism. I am known for being detail-oriented, reliable, and proactive in improving processes and customer satisfaction.
I am now looking to support e-commerce businesses as a Virtual Assistant, where I can apply my skills in customer service, Shopify operations, and workflow coordination to help businesses scale efficiently.
