Fulfillment Associate (May 20, 2019 – Present)REED ELSEVIER SHARED SERVICES PHILIPPINES | Iloilo City• Currently supporting the Pacific region (AU, NZ, and other nearby countries,including Southeast Asia); previously supported North America region in the samecapacity.• Order processing and management – performs order entry and ensures allorders are fulfilled correctly and completed within prescribed time.• Coordinates with warehouse in checking stocks and updates on stock availability.• Monitors order movement and communicates with sales team and customers onorder updates; corresponds with sales team and customers on order queries.• Coordinates regularly with relevant departments (such as finance, customer support,editorial and publishing) in case investigations and order information.• Helps in identifying areas that may need process improvement and participates inteam projects.• Completed a process improvement project for 2023 that helps in the clear andsimple instruction of one of the order fulfillment processes.
Deputy Executive Director (July 11, 2016 – September 30, 2018)ILOILO ECONOMIC DEVELOPMENT FOUNDATION, INC. | Iloilo City• Responsibilities were mainly, but not limited to, administrative, communication, andfinancial management. Established government documentation of the Foundation,collection and monitoring of members’ dues, supported in preparation of financialreports for the Board of Trustees, and maintained linkages with members and partners through correspondence and newsletter publishing.• Co-created and maintained the official website of the Foundation. Also managed thesocial media accounts of ILED.• Supported events and meetings organized or co-organized by the Foundation.• Produced quarterly newsletter highlighting the activities of the Foundation and itsmembers.• Served as secretariat for the ILED member organization, namely, Iloilo Government-Industry- Academe (IGIA) Council. Responsible for administrative and logisticspreparations for the Council.
Executive Assistant, Technical Assistant (October 2015 – June 2016)DEPARTMENT OF TRADE AND INDUSTRY | Makati City• Directly coordinated, collaborated, and networked on behalf of the Undersecretary withthe offices of DTI officials, various national government agencies, and private sectorgroups in matters that require such coordination and collaboration.• Assigns/delegates work to subordinate personnel and other bureaus of theDepartment and gives instructions on work methods and procedures.• Improved and re-organized the document filing system of the USEC’s office forquicker retrieval of important texts and papers.• Provided technical support to the Undersecretary, particularly for organizational andtechnical communication.• Participated as a delegate during the Asia-Pacific Economic Cooperation Summitheld in Manila in 2015.
Faculty (July 2011 – April 2014)AMA EDUCATION SYSTEM | Quezon City• English (Technical Writing), Social Sciences (Philippine History with Politicsand Governance, Sociology, Philosophy);• Created content online modules and assessment materials.• Utilized MOODLE for uploads of modules and assessment materials.
