I am a graduate of Computer Engineering who pursued a career in healthcare customer service. In my current role, I assist healthcare providers with inquiries related to claims, eligibility, and patients' benefits.
My responsibilities include adhering to HIPAA guidelines, ensuring the accuracy of eligibility and benefits information, and providing guidance on resolving denied claims. Through this experience, I have developed strong problem-solving, and customer service skills.
I am comfortable working in a fast-paced environment, managing multiple tasks, and learning new systems and processes. I am currently seeking opportunities as a Medical Virtual Assistant or in other healthcare support roles where I can continue to grow professionally and make meaningful contributions. I am eager to learn, adaptable, detail-oriented, and committed to delivering high-quality service.
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