I've spent the last five years in customer support — across telecom, healthcare, retail, and most recently as a remote virtual assistant. What's stayed consistent across all of it is that I care about actually solving the problem in front of me, not just closing the ticket. I've handled everything from billing disputes to HIPAA-sensitive healthcare cases, and I'm comfortable working independently — most of my recent work has been fully remote, managing my own queue and communicating directly with clients without much oversight.
Verified
