I'm a Customer Experience professional with 7+ years across fintech, banking, and online marketplace platforms, having grown from frontline support into a Product Knowledge Specialist role. I specialize in bridging Engineering and CX teams — translating product changes into clear, actionable guidance and designing training programs that keep support teams accurate and aligned. A seven-time Top Agent across three distinct functions, I bring a strong mix of dispute resolution experience, cross-functional communication, and a natural ability to make complex information easy to act on.
