Highly adaptable professional seeking a Virtual Assistant role to leverage expertise in general operations, executive administration. I aim to utilize my strong organizational skills, proactive communication, and multi- tasking capabilities to streamline workflows, optimize executive schedules. Dedicated Remote IT Support Specialist with 8+ years of experience providing technical assistance for hardware, software, network, and cloud-based systems. Skilled in troubleshooting Windows environments, Microsoft 365, VPN connectivity, Citrix, and mobile device support. Experienced in handling customer concerns through phone, email, chat, and remote desktop tools while maintaining excellent customer satisfaction and SLA performance. Strong problem-solving, communication, and multitasking skills in fast-paced remote support environments.
