I am self-driven and hardworking individual who has over a decade of experience providing professional, efficient and high-quality service to various call centers and clients. I am a fast learner and can work with little or no supervision.
Niches:
• Trainer for new hires
• Customer Service
• Phone Support
• Admin Support
• Data Entry
• Email Support
• Technical Support
• Escalation Support
Experiences:
- Designed and delivered structured training sessions to help new employees quickly adapt to company processes, systems, and culture.
- Provided hands-on guidance in customer service, product knowledge, and workplace tools to ensure competence and confidence in new hires.
- Acted as a point of contact for questions, offering ongoing support during the probationary period.
- Assessed progress through evaluations, feedback sessions, and practical assessments.
- Gathered feedback from trainees to refine training materials and improve efficiency.
- Customer service representative for over a decade at various call centers in the Philippines.
- Email and customer service support in the banking industry.
Tasks I have handled:
- Handle escalation calls
- Guide new employees through company policies, culture, and expectations.
- Align training with recruitment goals, compliance requirements, and retention strategies.
- Taking inbound and outbound calls.
- De-escalate and provide immediate feedback to complaints and generate reports.
- Email management
- Handling calendars, scheduling appointments, and doing research.
- Responding to inquiries and answering questions about products, services, policies, and procedures.
Tools I am familiar with:
- Google Docs, Google Sheets, Google Calendar
- MS Teams, Whatsapp, Slack and Skype for Communications
- Instagram and Facebook
- Ring Central
- Calltools, CRM
- Zendesk and Livechat
- Avaya tools
- Microsoft
- Shopify and Shopify Inbox
I have the skills, knowledge and experience. Message me if you need help, and I look forward to working with you!
