With over 13 years of experience in telecommunications service assurance, I specialize in Major I----------- Management, SLA compliance monitoring, and vendor coordination across global operations spanning USA, APAC, and EMEA regions.
Throughout my career at Verizon Communications, I have built deep expertise in driving resolution for critical service disruptions while maintaining audit-ready documentation and ITIL governance standards. I take pride in being the calm in the storm - coordinating cross-functional teams, engaging with third-party vendors, and ensuring executive stakeholders remain informed during high-pressure i-----------.
My core competencies include:
- Major I----------- Management (MIM) and Executive Escalations
- Root Cause Analysis (RCA) and Corrective/Preventive Action (CAPA)
- Service Level Agreement (SLA) Compliance and KPI Monitoring
- Third-Party Vendor Coordination and Escalation Management
- ITIL Framework Implementation and Process Governance
- ISO Audit Documentation and Compliance
- Enterprise Ticket Management Systems
I am currently exploring opportunities to contribute as an individual contributor in i----------- management, where I can leverage my extensive hands-on experience to drive operational excellence and ensure business continuity for enterprise clients.
I welcome connections with fellow i----------- management professionals, IT service management practitioners, and hiring managers in the telecommunications and enterprise technology sectors. Feel free to reach out at -----------
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