I handled member inquiries regarding Health Plan coverage, processed requests for coverage of non-covered drugs, and managed both phone and email cases. This role required accuracy, patience, and a clear understanding of healthcare and insurance processes — skills that translate directly into supporting providers, patients, and administrative workflows in a virtual medical assistant capacity.
I manage caregiver scheduling, check reauthorization status with health insurance providers, verify payroll accuracy, and confirm client and caregiver eligibility for services. I also support the onboarding of new caregivers and patients and assist users with navigating internal systems and applications. This experience has sharpened my ability to multitask, coordinate across multiple stakeholders, and keep sensitive patient- and insurance-related information organized and accurate.
I handled order tracking, account issues, troubleshooting, and customer inquiries — building a strong foundation in clear communication, problem-solving, and working efficiently in fast-paced, remote-friendly environments. I am comfortable using digital tools and platforms, learning new systems quickly, and maintaining professionalism in every interaction, whether with patients, caregivers, or healthcare providers.
