I am a customer service and operations support professional with hands-on experience in dispatching, scheduling, and client communication within fast-paced service-based environments. I have worked as a customer service representative, handling customer concerns, coordinating with technicians, and ensuring timely and efficient service delivery.
In my previous roles, I supported field operations by managing schedules, responding to urgent dispatch needs, and using CRM platforms such as Workiz to track jobs and maintain workflow organization. I also have exposure to HVAC and pest control service operations, including working alongside IPM technicians to ensure smooth coordination between office and field teams.
In addition, I have experience supporting marketing tasks such as designing basic marketing materials and managing social media postings, which strengthened my communication, attention to detail, and creative support skills.
I am adaptable, solution-oriented, and quick to learn new systems and tools. I take pride in maintaining strong customer relationships, resolving issues efficiently, and helping teams stay organized and productive in high-pressure environments.
