Dedicated and detail-oriented E-commerce Virtual Assistant with experience supporting an Australia-based e-commerce business. Skilled in customer service, order processing, CRM and ticket management, and fulfillment coordination. Proficient in using Shopify, Gorgias, and third-party logistics (3PL) platforms to manage daily operations, resolve customer concerns, and ensure a seamless purchasing experience. Experienced in handling product information, tracking shipments, processing returns and refunds, and maintaining accurate records. Known for strong communication, problem-solving abilities, and a customer-focused approach that contributes to operational efficiency and customer satisfaction.