Trust & Safety, Quality Assurance, and Telecommunications Support professional with nearly 10 years of experience in content moderation, customer service, technical support, case management, and risk assessment. Experienced in remote/work-from-home environments and proficient in Zendesk and Salesforce for ticket management, customer support, escalation handling, quality monitoring, reporting, and case resolution. Strong analytical, problem-solving, and communication skills with a proven ability to meet performance metrics and service level agreements.
