Technical support professional with a combined five years of experience in PC software and network troubleshooting, e-commerce operations, and high-volume customer service, bridging technical solutions with real user needs. Proven high technical aptitude, resolving complex issues, and maintaining accuracy in fast-paced environments. Recognized for clear communication, cross-team collaboration, and driving process improvements that deliver consistent results.
Core Skills & Expertise:
• Technical Troubleshooting (Windows OS, network issues, email integration)
• Remote Diagnostics & Technical Assistance (LogMeIn, Remote Desktop)
• CRM Ticketing & Case Management (Zendesk, Salesforce)
• E-commerce Platform Support & Order Management (Shopify, NetSuite, Loop)
• SaaS - API & Integration Issue Triage & Diagnosis
• Workflow & Collaboration Tools (Google Workspace, Slack, Jira)
• Customer Retention & Upselling
Strengths:
• Feedback-driven & adaptable
• Customer-focused
• Ownership mindset
• Interest in Network & Cloud Support
