Jamaika L. Marcellana
-----------| ----------- | Bagong Silang, Caloocan City
PROFESSIONAL SUMMARY
Dynamic customer service and sales professional with over 6 years of experience in retail and
hospitality. Proven track record in exceeding sales targets, improving customer satisfaction, and
streamlining operations. Pursuing a Virtual Assistant position to leverage strong organizational
skills and enhance operational efficiencies in a digital-first environment..
WORK EXPERIENCE
Greenwich Philippines — Cashier / Dining Attendant
Aug 2025 – Jun 2026
• Managed cashiering operations and maintained accurate cash handling in a fast-paced QSR environment.
• Delivered courteous, efficient dining service ensuring high customer satisfaction.
• Coordinated with kitchen staff to fulfill orders accurately and on time.
JBL Philippines — Roving Sales Supervisor
Nov 2024 – Jul 2025
• Supervised a team of roving sales representatives across multiple retail outlets.
• Drove product sales targets and monitored daily performance metrics.
• Conducted product demonstrations and delivered compelling brand presentations to customers.
• Prepared sales reports and escalated store-level issues to area management.
Cybertech Gaming — Cashier / Sales Associate
Apr 2024 – Oct 2024
• Processed customer transactions and managed daily cash reconciliation.
• Assisted customers in product selection and upsold accessories to increase revenue.
Giordano Apparel — Cashier / Sales Associate
Oct 2023 – Apr 2024
• Handled point-of-sale transactions and maintained accurate cash drawer balances.
• Assisted customers on the sales floor, improving customer experience and loyalty.
• Supported inventory stock checks and visual merchandising tasks.
CRS Department — HR Admin Assistant
Oct 2022 – Aug 2023
• Provided administrative support to the HR team including filing, encoding, and records management.
• Managed employee documents and coordinated scheduling and correspondence.
• Assisted in onboarding processes and maintained confidential personnel records.
• Used MS Office and encoding tools to prepare HR reports and documentation.
Herbalife Nutrition — Sales Supervisor
Sep 2021 – Sep 2022
• Supervised a team of sales associates and coached them on product knowledge and selling techniques.
• Monitored individual and team performance against monthly revenue targets.
• Maintained client relationships and followed up on leads to drive repeat business.
Starbucks (Tungko Branch) — Barista / Cashier
Feb 2021 – Aug 2021
• Delivered high-quality customer service in line with Starbucks brand standards.
• Operated POS systems accurately, managing cash and card transactions.
• Prepared beverages and maintained store cleanliness per health and safety guidelines.
Suncrest Foods Inc. — Packaging Department Associate
Jul 2020 – Jan 2021
• Ensured quality control and accurate packaging of food products.
• Meet daily production targets while adhering to workplace safety protocols.
Unimaker Marketing Corp. — Cashier / Customer Service Representative
Jan 2020 – Jun 2020
• Processed customer transactions and resolved basic customer inquiries promptly.
• Maintained accurate sales records and prepared end-of-day cash reports.
JBC Foods Corporation — Wrapping Department Associate
Aug 2019 – Jan 2020
• Performed product wrapping and packaging duties in compliance with quality standards.
• Collaborated with tea-----------mbers to consistently meet production schedules.
CORE COMPETENCIES & SKILLS
• Cash handling
• Point-of-sale operations
• Transaction Processing
• Order management
• Data entry
• Time management
• Multitasking
• Attention to detail
• Upselling techniques
• Computer literacy
• CRM
• Client relations
• Customer assistance
• Problem-solving
• Conflict resolution
• Team supervision
• Staff mentoring
• Communication skills
EDUCATION
FAR EAST UNIVERSITY MANILA PHILIPPINES | BS Tourism & Business Management (Undergraduate)
2018 – 2019
Camarines Norte High School, Camsur | Secondary Education
2012 – 2015
Manuel Luis Quezon Elementary School, North Caloocan City | Primary Education
2006 – 2011
LANGUAGES
English (Professional)
Filipino / Tagalog (Native)
REFERENCES
Available upon request.
