Hello! I'm Joseph Nyflind Maputi, a dedicated customer service professional with over 4 years of experience supporting US and UK customers in fast-paced environments.
Throughout my career, I have handled customer inquiries through phone, email, and chat while maintaining high customer satisfaction and quality scores. I specialize in resolving customer concerns, managing escalations, processing orders, coordinating services, and providing exceptional customer experiences.
What I Can Help You With:
Customer Service (Phone, Email, Chat Support)
Virtual Assistant Tasks
Appointment Scheduling
Data Entry & Administrative Support
CRM Management (Salesforce)<8efe80624d780eba0c6493ec45140364>Email Management
Order Processing & Tracking
Customer Retention & Satisfaction
Ticketing & Event Support
Report Generation (Power BI & Excel)
Calendar Management
Internet Research
Tools & Systems Experience:
Salesforce
Amazon Connect
Twilio
Microsoft Outlook
Microsoft Excel
Microsoft Word
Power BI
Why Hire Me?
4+ years of customer service experience
Experience handling US and UK clients
Elite Award Recipient for Outstanding Performance
95%+ Quality Assurance Score
90%+ Customer Satisfaction Rating
Strong communication and problem-solving skills
Reliable internet connection and home office setup
Quick learner and highly adaptable
I am passionate about helping businesses grow by providing excellent customer support and dependable virtual assistance. I am ready to become a valuable member of your team and contribute to your company's success.
Let's work together! Feel free to send me a message, and I'd be happy to discuss how I can help your business.
Joseph Nyflind Maputi
Virtual Assistant | Customer Service Representative | Administrative Support Specialist
Verified
