Workforce Management Scheduler | Workforce Management RTA | Customer Service Advisor II | Fraud Analyst | Sales Representative | Back Office (Fraud & Disputes) | Back Office (Order Support) | Technical Support Representative

Workforce-focused professional with relevant experience in BPO operations, specializing in real-time
workforce management, customer service, and technical support. Proven ability to monitor intraday
performance, manage service levels, and drive adherence to meet KPIs. Skilled in data analysis, queue
optimization, and cross-functional coordination. Detail-oriented and adaptable, with a strong ability to make
data-driven decisions, capable of handling operational task in both remote and office-based environments.