Operations Team Manager | L&D Specialist | 18-Year BPO & Customer Experience Expert
Are you a busy business owner drowning in daily operations, customer emails, and administrative clutter? Let me handle the chaos so you can focus on scaling.
While I am an aspiring Virtual Assistant, I am not new to professional excellence. I bring 17 years of corporate contact center experience, where I worked with global companies like JPMorgan Chase and Agoda. I have spent years managing real-time operations, coordinating schedules, and training teams.
As your VA, you won't just get someone who checks off tasks; you get a proactive partner who understands business operations from the inside out.
How I Can Support Your Business as a VA
Inbox & Customer Support Management: 17 years of handling complex customer inquiries, disputes, and emails with elite-level professionalism.
Operations & Scheduling: Experienced in managing real-time schedules and coordinating tasks to ensure nothing drops through the cracks
SOP & Training Creation: As a former Learning & Development Specialist, I can document your business processes, create standard operating procedures (SOPs), or help onboard your future tea-----------mbers
Financial & Data Admin: Trusted by JPMorgan Chase to handle highly sensitive, secure customer profiles, data adjustments, and financial transactions
