Hi! I'm Mark, a Healthcare Virtual Assistant with 3 years of experience supporting U.S. healthcare providers through insurance verification, appointment scheduling, patient communication, and healthcare administrative support.
In my most recent role, I reviewed and audited **80–200 patient records daily** to identify insurance and demographic discrepancies that could affect scheduled appointments. I proactively contacted patients to resolve coverage issues before their visits, helping prevent appointment delays, cancellations, and billing concerns.
I also handled inbound and outbound patient calls, assisting with appointment scheduling, rescheduling, cancellations, medication refill requests, patient forms, and general inquiries. As the frontline point of contact, I communicated with patients professionally, escalated clinical concerns to nurses or providers when appropriate, submitted referral requests and provider messages, and ensured every interaction was accurately documented.
My insurance verification experience includes confirming patient eligibility and benefits through multiple payer portals, including **WellSense, TriZetto, Delta Dental, and MMIS**, while maintaining accurate records in **Epic EMR (Citrix environment)**. I consistently worked under strict HIPAA guidelines and maintained a high level of accuracy in documentation and data handling.
Before transitioning into healthcare administration, I worked as a Medicare Sales Support Representative, where I developed strong communication skills and a solid understanding of U.S. insurance and Medicare workflows.
Throughout my career, I have been consistently recognized as a **Top Performer** for pre-registration accuracy, productivity, and efficient call handling. I was also honored with the **High Flyer Award**, recognizing outstanding performance across the company.
Here's how I can support your practice:
- Insurance Verification
- Eligibility & Benefits Verification
- EMR/EHR Systems (Epic) or similar platforms
- Appointment Scheduling, Rescheduling & Cancellations
- Patient Registration & Documentation
- Inbound & Outbound Patient Calls
- Provider Messaging & Communication
- Patient Requests (Medication Refills, Referrals, Forms, Lab Requests, etc.)
- Medical Administrative Support
I take pride in being dependable, organized, and detail-oriented. I learn new systems quickly, communicate confidently with patients and providers, and enjoy helping healthcare teams improve efficiency while delivering an excellent patient experience. If you're looking for someone who can contribute immediately with minimal supervision, I'd love the opportunity to work with your team.
