I am a dedicated Virtual Assistant with 5 years of remote customer service and administrative support experience, backed by 9 years as a licensed pharmacist and former college instructor. Throughout my career, I have developed strong communication, organization, problem-solving, and customer relationship management skills while supporting customers, patients, and businesses in fast-paced environments.
As a Customer Service Representative for a Sweden-based DTC eCommerce company serving customers worldwide, I managed high-volume email, live chat, support tickets, and social media inquiries using Shopify, Zendesk, Gorgias, Google Workspace, Slack, Notion, and Monday. I handled order management, shipping concerns, refunds, returns, product inquiries, and customer issue resolution while maintaining a professional, empathetic, and solution-focused approach. During peak seasons, I regularly managed 100+ customer inquiries per shift while maintaining high-quality service.
My healthcare background has strengthened my attention to detail, professionalism, patient communication, and ability to handle confidential information responsibly. I also completed Medical Virtual Assistant training covering HIPAA compliance, EHR systems, medical billing, insurance verification, appointment scheduling, medical documentation, transcription, and patient coordination.
Additionally, I completed training in Logistics Virtual Assistance and Truck Dispatching, where I gained knowledge in freight coordination, load planning, carrier communication, rate negotiation, shipment tracking, and transportation documentation.
I am known for being dependable, proactive, and quick to learn new systems. I work well independently, communicate effectively, and enjoy finding ways to improve efficiency to enhance customer support. I am seeking a long-term remote opportunity where I can contribute my customer service expertise, healthcare knowledge, administrative skills, and commitment to delivering exceptional support that helps businesses and teams succeed.
