Highly versatile and results-driven Customer Experience (CX) professional with [10+] years of progressive experience in the BPO industry, specializing in Quality Assurance (QA), performance analytics, and large-scale Employee Engagement initiatives. Proven ability to drive quality metrics, analyze operational data, and lead key administrative/site projects. Experienced in all support channels (voice, chat, email). Seeking to leverage cross-functional expertise and Six Sigma training to contribute to a challenging role in QA, Operations Support, or Account Management.
