Results-driven customer service professional with experience in financial services, payment support, and client relations. Skilled in handling customer concerns with professionalism and empathy, with hands-on experience supporting clients for PayPal, J.P. Morgan Chase, and Compass Education. Strong background in communication, problem-solving, fraud awareness, and CRM tools including Zoho, Jira, and Intercom. Passionate about delivering excellent customer experiences and building positive client relationships.
A graduate of Bachelor of Arts in Communication from Pamantasan ng Lungsod ng Maynila, bringing strong interpersonal, written, and verbal communication skills suited for Virtual Assistant, Customer Support, and Administrative roles. Known for being adaptable, detail-oriented, and capable of working efficiently in fast-paced environments while maintaining accuracy and professionalism.
