Results-driven Healthcare Customer Service and Quality Assurance professional with over five years of progressive experience within the BPO and healthcare industries. Expertly versed in maintaining strict HIPAA compliance, handling sensitive Patient Health Information (PHI), and streamlining operational workflows. Proven success in quality monitoring, multi-tiered agent coaching, and patient care coordination. Combines an analytical background with compassionate communication to reliably deliver exceptional medical administrative support as a dedicated Medical Virtual Assistant.
