Dedicated Insurance Claims Consultant and Customer Support Specialist with over 15 years of experience in the BPO industry, including more than 10 years supporting Australian insurance operations. Experienced in managing property, strata, and workers' compensation claims, with expertise in claims assessment, policy interpretation, claims administration, stakeholder management, and customer service. Proven ability to manage claims throughout the lifecycle, collaborate with brokers, policyholders, assessors, and service providers, and deliver accurate, timely, and customer-focused outcomes while maintaining compliance with industry standards.
Known for being friendly, dependable, and detail-oriented, with strong communication, problem-solving, and organizational skills. Adaptable to changing business environments and committed to continuous learning, process improvement, and delivering exceptional service. Seeking a fully remote, part-time opportunity where I can leverage my insurance knowledge and customer support expertise to contribute to a high-performing team.
