Hello there, I'm Regielyn from the Philippines. I'm a detail-oriented and dependable professional who have supported logistics companies, courier operations, and growing business teams with day-to-day dispatch operations, improving tracking systems, managing operational reports, coordinating resources and logistics, and creating organized workflows that help teams operate more efficiently.
Operations leader with 10 years of experience managing hub and logistics operations in the Philippine e-commerce sector, including over 4 years leading daily operations for more than 100 riders and lease administration across 31 hub locations at SPX Philippines Inc. (Shopee). Skilled in KPI monitoring, cross-functional coordination, compliance documentation, and process improvement. Proficient in Google Workspace, Microsoft Office, and internal logistics and reporting systems. Seeking Hub Operations Manager or Logistics Operations Manager roles.
Tasks I can help you with:
General Administrative support
Calendar management
Customer support (email, phone, chat)
Appointment scheduling
Routing and scheduling
Tracking shipments
Logistics coordination
Fleet and rider coordination
Delivery operations support
Driver and payment coordination
Onboard new customers
Coordinate maintenance and cleaning schedules
Communicate with drivers on delays, issues, and expectations
Report vehicle issues to management
Accurate documentation
Problem-solving logistical problems
Inventory management
Project management
Task coordination
Social media content creation
Operation management
Records management
Regulatory compliance
Customer communications
Prepare a daily operations report
Coordinating pickup and delivery schedules
Tracking loads and providing status updates
Invoicing & payment processing
Vendor and supplier coordination
Monitored delivery KPIs for 100+ riders, maintaining 98% SLA compliance and tracking exceptions for timely resolution.
Contract of Lease preparation
Lease monitoring and documentation
Procurement support and purchase tracking
Case management
Update spreadsheets, trackers, task boards
Promotional marketing support
Customer escalation resolution
Customer issue tracking
Resolving issues such (delays, detention, and rescheduling)
Process improvement and workflow organization
Tools I'm proficient at:
Trello, FMS (internal system), SeaTalk, Loom, Slack, Zoom, WhatsApp, -----------, Microsoft Teams, Google Meet,Canva, CapCut, Microsoft Office (Microsoft Word, Microsoft Excel, PowerPoint, Microsoft Outlook, OneDrive), Google Workspace (Google Drive, Google Docs, Gmail, Google Forms, Google Sheets, Google Calendar, Google Slides), Calendly, ChatGPT, Google Gemini,Zoom AI, Slack AI,Asana AI, Trello AI,Canva AI, Loom AI
My availability:
I am available to support your business full-time, part-time, or a minimum of 10–15 hours weekly. I am flexible and can work within US business hours (PST, EST, CST) Monday to Friday, including Australia, North America, Canada, UK, and EU time zones to provide consistent and dependable remote support.
Why work with me this year:
Experience managing inventory or maintenance schedules
Experience in scheduling, route planning, and communicating with vendors
With a positive attitude and excellent communication skills
Strong multitasking, organization, and problem-solving skills
Reliable internet connection and a quiet remote work environment
Ensure trucks and drivers comply with safety regulations and company policies
Able to remain calm under pressure, with a problem-solving mindset
Invite me for an interview.
You need an Assistant who can coordinate tasks and teams, bring structure to your daily operations, keep your records organized, and help your business run more efficiently. That's me. I’m ready to support you. My experience in administration, logistics, reporting, and operations allows me to provide practical solutions that save time and improve productivity.
Message me today and let's chat soon.
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