I have nearly four years of experience providing customer service and administrative support to U.S.-based customers across the transportation, internet service provider (ISP), healthcare, and financial/cryptocurrency industries. I specialize in delivering exceptional support through phone, email, and live chat while maintaining accurate documentation, managing customer records, and ensuring timely issue resolution.
I'm proficient in Salesforce CRM, Zendesk, Notion, Microsoft Office, Google Workspace, Slack, Microsoft Teams, Jira, and Amazon Connect. My expertise includes customer service, technical troubleshooting, healthcare support, CRM management, data entry, documentation, and administrative support.
I'm detail-oriented, adaptable, and a quick learner with a strong commitment to helping businesses improve efficiency while delivering outstanding customer experiences.
Portfolio:
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Verified
