I have over 10 years of experience in collections and customer service, with the last 5 years focused on leadership roles. Throughout my career, I’ve handled account management, dispute resolution, payment negotiations, and performance improvement while ensuring excellent customer experience and compliance with company policies.
As a Team Lead, I manage daily operations, monitor KPIs, conduct coaching sessions, and support agents in meeting performance goals. I also handle escalations, onboarding, and new hire training to help tea-----------mbers become productive and confident in their roles.
I’m also a quick learner and highly adaptable to change, which has helped me effectively manage different challenges, processes, and line of businesses throughout my career. I enjoy working in fast-paced environments where I can contribute both as a leader and a team player. Right now, I’m looking for an opportunity where I can continue growing professionally and work in a remote setup that supports both productivity and work-life balance.
