I have 6 years of experience in customer service, technical support, and risk operations in BPO environments. I handle customer inquiries, technical troubleshooting, chargebacks, and dispute investigations with accuracy and efficiency.
I am knowledgeable in fraud prevention, AML, KYC, Regulation E, and Regulation Z compliance. I am experienced in using CRM tools, documenting cases, and resolving issues through phone, chat, and email support.
I work well under pressure, manage multiple tasks, and consistently follow processes while meeting performance standards. I am open to remote work in customer support, technical support, chargeback, and risk operations roles.
