Dedicated and adaptable professional with a Bachelor of Industrial Technology, Major in Computer Management. Committed to continuous learning and professional growth, with the ability to quickly adapt to new roles, responsibilities, and work environments.
Experienced in customer service and technical support across multiple industries. Began my career as a Customer Service Representative at Amazon, providing exceptional customer assistance, resolving inquiries efficiently, and ensuring a positive customer experience.
Later worked as a Domain Support Associate, managing backend operations, handling client inquiries through email, processing domain-related requests, and performing outbound calls to provide updates and resolve complex customer concerns. Developed strong analytical, problem-solving, and multitasking skills while ensuring compliance with company policies and service level agreements.
Additionally, gained experience as a Customer Support Representative for a financial account, assisting customers with account-related inquiries, processing redemptions, purchases, and exchanges, and delivering accurate information while maintaining a high level of professionalism and customer satisfaction.
Recognized for strong communication skills, attention to detail, adaptability, and the ability to thrive in fast-paced environments while consistently delivering high-quality customer service.
