Hello! I'm Criselda Gervacio, a dedicated Customer Support Professional with experience in healthcare, financial services, logistics, and administrative support.
For almost three years, I have been assisting members in a healthcare account by helping with online account registration, login support, claims inquiries, prior authorization status, eligibility verification, and benefit inquiries while ensuring the confidentiality of sensitive information.
In addition to my healthcare experience, I have worked in customer service, trucking operations, dispatch support, billing, payroll, and cashiering. These roles have strengthened my communication, organization, problem-solving, and multitasking skills.
I am now looking for a long-term opportunity where I can contribute as a Customer Support Representative, Appointment Support Coordinator, Administrative Assistant, Virtual Assistant, or Logistics Coordinator. I am eager to learn new tools, adapt quickly, and provide excellent service to both clients and customers.
I believe that great customer service starts with patience, empathy, and a genuine desire to help others. I take pride in being dependable, hardworking, and committed to delivering quality work every day.
