Customer Service Specialist with 10+ years of experience across chat, email, and technical support in fast-paced BPO environments, skilled in CRM management, data analysis, and process improvement. Proven track record of resolving high-volume inquiries efficiently, contributing to a 15–20% improvement in customer satisfaction ratings and consistently maintaining CSAT scores above 80%. Recently expanded into eCommerce operations and AI-driven content creation, managing Shopify dropshipping and producing AI-generated video content using Google Flow (Veo 3) — bringing a rare combination of customer service depth and modern digital tooling.
