Customer Service VA | Aspiring E-commerce VA| Email, Chat & Phone Support

Hi, I'm Jamie!

I'm a Customer Service professional with nearly four years of experience handling customer inquiries, account concerns, orders, and service requests across healthcare, telecommunications, and financial services.

Throughout my career, I've supported customers through phone, email, and chat, resolved concerns, processed customer requests and orders, documented interactions accurately, and followed established processes to ensure issues are handled properly. My experience has strengthened my communication, problem-solving, organization, and time-management skills, especially when working in fast-paced environments.

I also have experience supporting team operations through roles as an Assistant Manager Apprentice, Advocate Coach, and Trainer Intern. These roles allowed me to monitor performance, prepare reports, coach tea-----------mbers, support daily operations, and help train 25+ newly hired employees.

I'm currently building my career toward Customer Service and E-commerce VA work. My experience handling customer orders and account-related concerns in telecommunications gives me a strong foundation for supporting online businesses with customer inquiries, order assistance, issue resolution, and administrative tasks.

Here's how I can support your business:

• Customer service and customer support
• Email, chat, and phone support
• Order and account assistance
• Customer inquiry and issue resolution
• Customer follow-up and escalation support
• Customer record management
• Administrative support
• Data entry and documentation
• Appointment scheduling

I'm comfortable using Google Workspace, Microsoft Office, Slack, Zoom, and Freshdesk, and I'm continuing to build my knowledge of CRM and help desk platforms such as Zendesk.

I value clear communication, accurate work, and following through on customer concerns. My goal is to provide reliable support that helps customers get the right information and allows business owners to spend more time growing their business.

I'm currently looking for a long-term remote opportunity where I can contribute my customer service experience, continue developing my E-commerce VA skills, and become a dependable part of a client's team.