Hi, I am a premium customer experience specialist with 2 years of proven experience success in high-tier hospitality support.
In my previous role handling the Hilton account, I consistently ranked as the Top 2 Agent Monthly for both CVN (Conversion) and CSAT (Customer Satisfaction) across all Davao sites. This means I don't just answer inquiries, I deliver world class service, solve complex problems under pressure, and maintain the highest quality standards that premium brands required.
Core Expertise & Skills
-High conversion & sales driven booking support
-Consistent high customer satisfaction (CSAT) & retention
-Premium inbound & outbound customer relations
-Effective upselling and cross selling
-Active listening & strategic problem solving
-Time management
