I worked as a Reservation Liaison for three Singapore-based restaurants from January 27, 2026, to March 26, 2026, where I managed inbound calls and WhatsApp inquiries while providing professional customer support. I handled reservation requests, updates, cancellations, and follow-ups using booking systems to ensure smooth and accurate scheduling.
In this role, I maintained organized and precise customer records, assisted guests with inquiries and basic troubleshooting, and resolved booking-related concerns efficiently. I also coordinated with internal teams to address issues and escalate concerns when necessary, ensuring timely resolution and a high standard of service. This experience strengthened my skills in customer communication, problem-solving, attention to detail, multitasking, and delivering quality customer service in a fast-paced environment.
In my previous role as a Travel and Administrative Assistant (Sep 2025 - Jan 2026), I performed various tasks such as adding trips to Travefy, creating VIP email templates for travelers, adding flights and documents to the booking platform, reconfirming or communicating with accommodations through email, and designing for Instagram reels.
I have over five years of experience in the BPO industry, working with a variety of accounts.
I've worked as a Guest Specialist (Jun 2023 - Dec 2024), managing hotel reservations while handling various tasks, including inbound calls, chat, and email support. I utilized tools like PEGA for effective communication, ensuring caller verification and proper documentation, as well as Google Workspace for enhanced productivity. My responsibilities included managing and processing requests from guests and property owners, which involved finding, modifying, and even canceling reservations.
Before that, I supported healthcare accounts (Sep 2021-Feb 2022 and Feb 2022-May 2023), where I assisted patients and members with their medication inquiries, voucher management, online orders, vaccine appointments, insurance concerns, payments, and online account management. This role also primarily involved inbound calls, and I relied on tools such as CRM, PEGA, Citrix, and soft Avaya to streamline processes.
My career began as a Customer Service Representative for a retail account (Oct 2019 - Dec 2019), where I addressed various customer concerns through inbound calls. My duties included data entry, updating online accounts, tracking orders, and processing payments, all while utilizing CRM, Microsoft tools for productivity, and Avaya phone systems.
Additionally, I worked as an Administrative Assistant (May 2014 - Mar 2015), where I honed my organizational and multitasking skills. In this role, I managed phone calls, scheduled appointments, performed data entry, maintained records, ordered supplies, and created and modified letters, reports, memos, and emails. I also welcomed visitors to the office and assisted staff and executives, further enhancing my collaborative skills. Throughout this experience, I again utilized Google Workspace for productivity.
I am enthusiastic about the opportunity to apply my skills and experience at your company. I look forward to discussing how I can add value to your team.
