E-Commerce Customer Support Specialist | Amazon Retail Specialist | Virtual Assistant | Graphic Designer | AI Image & Video Generator Specialist | Prompt Engineer | Canva | ChatGPT/AI Tools | Bookkeeping | Calendar Management | Email Correspondence | Data Entry | Google Workspace (Docs, Sheets, Slides, Drive) | Zoom/Google Meet | Time Management | Attention to Detail | Proactive Communication

Results-driven E-Commerce Customer Support Specialist with 2+ year of hands-on experience handling Amazon Retail inbound/outbound calls and email support via Alorica. Skilled in managing account setups, order fulfillment, refund/replacement processing, subscription management, and fraud/phishing prevention. Creative Virtual Assistant & AI Prompt Specialist specializing in end-to-end executive support and modern visual content creation. Experienced in calendar management, professional email correspondence, data entry, and basic bookkeeping. Highly adept with Canva, ChatGPT, and AI image/video generation tools to produce eye-catching marketing collateral and streamline daily operations. Proficient in Google Workspace and Zoom/Google Meet, recognized for strong attention to detail, proactive communication, and efficient time management.