Mabuhay! Welcome to my profile! I’m Jameslyn "Jaimee" Sulangsawa.
Are you looking for a reliable, highly skilled, and tech-savvy partner to streamline your backend business operations, elevate your customer support, or manage day-to-day administrative tasks?
As a Team Manager at Conduent and the founder of BizSync+, I bring over a decade of corporate leadership, technical expertise, and operational execution to scaling businesses, executives, and global brands. My approach combines strategic leadership with hands-on execution—giving your business the structure, efficiency, and growth pipeline it needs to succeed.
🛠️ WHAT I CAN DO FOR YOUR BUSINESS (BIZSYNC+ SERVICES)
⚙️ Executive Virtual Assistance & Business Operations
Executive Administrative Support, Calendar Control & Inbox Management
Workflow Optimization, SOP Creation & Digital File Organization
Workforce & Schedule Management (Adherence, Shrinkage & Performance Audits)
🎧 Customer Success & Experience (CX) Leadership
Multi-Channel Customer Support (Email, Chat, Social Media, Voice)
Tier 1–3 Technical Support Operations & Escalation Handling
Daily Root Cause Analysis (RCA) on NPS Detractors & CSAT Improvement
🎯 Lead Generation & Digital Marketing Support
Lead Generation: Targeted B2B/B2C List Building, Prospecting & Outreach Pipelines <8efe80624d780eba0c6493ec45140364>Email Marketing: Campaign Scheduling, List Hygiene & Audience Segmentation
Social Media Management: Content Planning, Scheduling & Community Engagement
📊 PROVEN ENTERPRISE EXPERIENCE & TRACK RECORD
I have spent years leading high-performing teams across Fortune 500 accounts and industry giants:
- PLDT (Tech Repair & Social Media): Led an operational project that reduced Average Handle Time (AHT) from 1,600 seconds down to under 640 seconds.
- H&R Block (Financial Services): Managed 13–15 financial specialists covering tax, loans, and banking while maintaining $\ge 90\%$ schedule adherence.
- Delta Air Lines (Customer Experience): Managed 15+ specialists handling passenger messaging, bookings, and quality resolution.
- AT&T Mobility (Customer Loyalty & Retention): Led teams of up to 30 headcount across sales, tech, billing, and retention accounts.
💡 TECHNICAL & EDUCATIONAL FOUNDATION
🎓 Academic Background: BS Mechanical Engineering (Malayan Colleges Laguna) & ongoing studies in BS in Information Technology (AMA University).
🔒 Cisco Certified: Trained in CCNA Enterprise Networking, Network Security, DevNet Associate, and Cybersecurity Essentials.
🏆 Leadership Trained: Trained in AT&T Leadership Academy methods and Performance Acceleration Tactics.
💻 Tools & Software: Salesforce, CXOne, NICE IEX, Verint, Medallia, ProtoCall, GEMS, Microsoft Office, Google Workspace, and CRM/Helpdesk tools.
🌟 WHY HIRE ME?
✅ Proven Reliability & Work Ethic: Committed to delivering top-tier work with strict adherence to deadlines and SLAs.
✅ Technical & Analytical Mindset: I don't just complete tasks; I analyze processes to make them faster and more efficient.
✅ Seamless Communication: Excellent written and verbal English communication skills.
✅ Flexible & Adaptable: Ready to adjust to your preferred timezone, work style, and business software tools.
📩 Let's connect and discuss how I can add immediate value to your business! Send me a message today!
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