Dedicated and analytical Virtual Assistant and Team Leader with nearly 6 years of leadership and customer operations experience supporting enterprise telecommunications accounts. Specialized in executive administrative support, team management, customer retention, billing resolution, and high-level escalation handling.
Core Competencies & Expertise:
Executive & Virtual Assistance: Email management, calendar scheduling, workflow optimization, and project coordination.
Customer Operations & Retention: High-risk account saves, customer care, technical support, billing adjustments, and complex issue resolution.
Leadership & Performance: Team management, AI-led conversation analytics, agent coaching, and KPI optimization.
Tools & Systems: CRM platforms (CSG Singleview), ticketing systems, Google Workspace, MS Office, Slack, MS Teams, and Zoom.
A reliable partner focused on streamlining workflows, elevating customer satisfaction, and delivering measurable results for your business.
