Results-driven Professional with 3+ years of experience specializing in account investigation, conflict
resolution, and collections tracking within fast-paced BPO environments. Proficient in Google Workspace,
customer relationship management (CRM) software, data entry pipelines, and AI tools like ChatGPT for
operational efficiency. Consistently managed heavy email correspondence and triaged client inquiries while
processing 150+ financial database entries daily with a 95% resolution rate. Known for proactive
communication, high attention to detail, and delivering exceptional administrative support to help
international businesses scale.
