A versatile professional who can handle both high-level customer experience and the day-to-day operations of your business.
With over 7 years of professional experience in fast-paced, high-volume environments at global firms like Accenture and TTEC, I offer a unique combination of corporate-grade customer service excellence and agile virtual assistance. I am a Computer Science graduate and a trained Virtual Assistant, providing the technical edge you need to streamline your operations while ensuring your clients receive top-tier support.
What I bring to your team:
Expert Customer Service & Technical Support
High-Volume Management: Proven track record in phone, chat, and email support with a focus on high satisfaction ratings.
Technical Troubleshooting: Expertise in VoIP, landline, modem, and mobile connectivity issues (formerly L2 support).
Healthcare Expertise: Experienced in HIPAA-compliant healthcare administration, including claims management, pharmacy liaison, and benefit verification.
Conflict Resolution: Highly skilled in de-escalating sensitive situations and resolving complex billing or technical disputes.
Strategic Virtual Assistance & Operations
Lead Generation: Proficient in Apollo, ContactOut, and advanced Boolean search to fill your sales pipeline with quality leads.
Administrative Efficiency: Expert in managing complex calendars, email inboxes, and digital files using Google Workspace.
Social Media & Content: Experienced in Meta Business Suite, Buffer, and content creation tools like Canva and CapCut to maintain your brand presence.
My Tech Stack & Tools:
CRM & Support: Salesforce, Zendesk, HubSpot, Intercom, Avaya, RingCentral.
Operational: Google Workspace, Trello, Calendly, Zoom.
Marketing: Meta Business Suite, Buffer, Mailchimp, Active Campaign.
I am a detail-oriented, reliable, and adaptable professional. Having transitioned from large-scale corporate operations, I am eager to apply my experience in quality assurance, compliance, and technical support to help your business scale.
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