IT SUPPORT & VICIDIAL ADMINISTRATION
- 5 years of hands-on IT support experience in a call center environment
- PC hardware and software troubleshooting, Windows, printers, LAN/WAN, and user access support
- ViciDial administration: user accounts, lead lists, DNC lists, system configurations, and dial levels
- Supported the day-to-day technical needs of 300+ agents
BOOKKEEPING & ADMINISTRATIVE SUPPORT
- Over 3 years of experience processing payroll, leaves, and deductions
- Tracked company income and expenses using Excel
- Verified expenses against receipts and reviewed daily records for accuracy
- Managed spreadsheets, employee records, and administrative reports
AI-ASSISTED PROJECTS
- Dialer Control Panel for monitoring multiple ViciDial servers
- Lead generation and demo-site pipeline that produced 600+ lead records and 500+ demo pages during testing
- Employee management system with payroll, attendance, records, CSV, search, filtering, and reporting workflows
I use AI-assisted and low-code/no-code tools to build and test practical solutions; I do not claim hand-coding expertise. I work independently, communicate clearly in writing, and am best suited for long-term non-voice IT support, ViciDial administration, technical support, data, administrative, or bookkeeping support roles.
Verified
