GENERAL VIRTUAL ASSISTANT | ADMIN & CUSTOMER SUPPORT | CRM & DATA MANAGEMENT

I help busy business owners and growing teams stay organized, responsive, and on top of their day-to-day work through reliable administrative, customer support, CRM, and data management assistance.

As a General Virtual Assistant, I can take recurring tasks off your plate — from data entry and documentation to customer follow-ups, CRM updates, email support, scheduling, and record management — so you can spend more time focusing on your business.

**WHERE I CAN HELP**

**Administrative Support**
• Data entry and data management
• Documentation and file organization
• Record management and information accuracy
• Email support and follow-ups
• Calendar and meeting coordination
• Internet research
• Scheduling and task tracking
• Day-to-day administrative assistance

**Customer Support**
• Phone, chat, and email support
• Customer inquiries and communication
• Customer follow-ups
• Issue resolution and escalation
• CRM documentation
• Maintaining accurate customer records

**CRM & Business Support**
• CRM data entry and updates
• Contact and lead organization
• Pipeline updates
• Interaction documentation
• Follow-up tracking
• Basic workflow and task organization

**TOOLS & PLATFORMS**

• Google Workspace
• Microsoft 365
• GoHighLevel
• ClickUp
• Notion
• Trello
• Slack
• Zoom
• Google Meet
• Canva
• ChatGPT
• Gemini

My professional background includes customer service, pharmacy operations, and data-related work.

At Concentrix, I handled customer interactions through phone, chat, and email, maintained CRM records and case documentation, handled customer concerns, and followed established systems and processes.

At Rose Pharmacy, I assisted customers, processed transactions, handled data encoding, maintained transaction and inventory records, and coordinated with pharmacists and staff.

My experience with the Philippine Statistics Authority also involved working with sensitive information, data verification, record accuracy, and reporting deadlines.

These experiences have strengthened my communication, organization, attention to detail, problem-solving, and ability to follow processes accurately.

I’m comfortable learning new tools, systems, and workflows. While I may not know every platform from day one, I learn quickly, follow instructions carefully, and take the time to understand how your business operates.

You can expect me to be:

• Responsive and professional in communication
• Organized and detail-oriented
• Careful with records and business information
• Consistent with recurring tasks and follow-ups
• Willing to learn your systems and SOPs
• Adaptable to your workflow
• Focused on accurate and reliable execution

I work from a dedicated home office with reliable high-speed internet and backup connectivity, along with a professional headset and HD webcam.

I’m looking for a long-term opportunity where I can become a dependable extra pair of hands for a business — taking recurring administrative, customer support, CRM, data, and follow-up tasks off your plate while continuing to learn and grow with the business.

If you’re looking for a reliable, trainable, and organized Virtual Assistant who is willing to learn your workflow and support the day-to-day side of your business, I’d be happy to connect.